Hard Lesson Learned

Today I unfortunately had to deal with my first ‘problem’ customer. A customer claiming they never got the package but tracking info showed it delivered a few days ago. I am going through the whole pay pal thing right now…I HATE PAYPAL and am looking into other options right now…but until then I am stuck with them.

Lesson learned about shipping packages:

Ship Insured

Ship with signature confirmation if over $250.00 US (but at the expense of the buyer of course)

Ship to the confirmed address

Hopefully I will be able to fight back these unfortunate claims if I follow the above guidelines. Blah.


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